PlanetSim help & support

Reporting a bug

What should I send?

In the game, press F8 (or Report a bug in the pause menu or in Settings › Feedback). It takes a screenshot, and sends your note with the game's log and the world you are playing; you can switch any of those off in the report. The game shows a report ID such as Report sent · 7K3QX2: mention it if you also email us. A copy of each report is kept as a zip file in the reports folder below, ready to attach anywhere.

Or by email:

The game's log helps most. Close PlanetSim, then attach Player.log from the folder below. Player-prev.log is the session before that, in case the game was started again since the problem. If the bug is in a particular world, attach its save too.

Where are the log and my saves?

Press Windows + R, paste %USERPROFILE%\AppData\LocalLow\Novel Studios LLC\PlanetSim and press Enter. The logs are in that folder. Saves are in saves, with one folder for each world: its named saves, its three autosaves, and a picture and summary beside each.

Logs and saves can include your Windows user name in file paths. You can remove it before sending; see our privacy policy.

Saves

How do I save?

Press Esc for the pause menu. Save writes over the save you're playing, Save as makes a new named save, and Load lists every save of every world. The game also autosaves on the interval set in Settings → Gameplay.

A save stopped working after an update.

PlanetSim is in development, and saves from older versions may not load in newer ones. Try one of the world's autosaves in Load. To keep a save safe, copy its world's folder somewhere else before you update.

How do I move saves to another computer?

Steam Cloud does it for you: your saves upload to your Steam account when you quit, and download when you start PlanetSim on another computer signed in to the same account. Without Steam Cloud, copy the saves folder to the same place on the other computer.

Photos

Where are my photo mode pictures?

Press F10 in a world for photo mode. Pictures go to Documents\PlanetSim\Photos, and when you play through Steam they are also added to your Steam screenshots (in Steam: View › Screenshots), where you can upload or share them.

Purchases and refunds

How do I get a refund?

Steam handles purchases and refunds. Request one through Steam Support; see Steam's refund policy.

Legal

PlanetSim · License agreement · Privacy policy · Credits & licenses